About this role

Own and manage relationships with a portfolio of high-value hotel customers.
Drive customer retention through proactive value delivery, regular business reviews, and identifying new opportunities for improvement.
Act as the primary escalation point for strategic customers; resolve issues swiftly in collaboration with support, product, and engineering teams.
Develop and maintain long-term account strategies aligned with customer goals and internal business objectives.
Identify and execute on upsell and cross-sell opportunities by understanding evolving customer needs and aligning them with product offerings.
Lead renewal discussions, contract negotiations, and pricing strategy in collaboration with legal and finance teams.
Educate customers on new features and best practices; act as a trusted advisor on the software’s strategic value.
Build strong multi-level relationships (operational to executive) within customer organizations.
Provide structured feedback to product and marketing teams based on customer insights and competitive intelligence.

reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully

Key Account Manager

Key skills