Own end-to-end implementation, account management, and customer success for partner accounts — responsible for driving measurable outcomes within named partnerships
Lead internal implementation efforts, working cross-functionally with stakeholders across Product, Member Marketing, and Clinical Operations
Drive marketing and awareness of Oshi Health within named accounts, ensuring prospective members are well-educated on available GI solutions within their benefit structure
Pull and analyze key performance data within internal Oshi Health systems to highlight success stories and communicate performance to clients
Deliver quarterly business reviews (QBRs) to customers, reinforcing value and driving continued account growth
Influence key stakeholders through clear, confident external communication and cross-functional alignment

3–5 years of relevant experience post-undergraduate, with demonstrated progression in your field
Proven experience in a client-facing role, with comfort leading external conversations and influencing key stakeholders
Strong analytical skills with hands-on experience pulling data and building narratives through data storytelling
Exceptional cross-functional coordination — detail-oriented, organized, and a clear communicator

Salary: $130,000 – $150,000 commensurate with experience, plus meaningful equity
Health Benefits: Employer-sponsored medical, dental, and vision plans
Time Off: Unlimited PTO + 13 paid company holidays
Life Support: Access to a “Life Concierge” through Overalls, because life happens
Growth: Tailored professional development opportunities as we scale
Culture: Virtual team events, monthly DEIB activities, and recognition of personal and professional accomplishments
Work Style: Remote-first flexibility, work from home anywhere in the US

Senior Manager, Customer Strategy, Success

Key skills