Own the roadmap and backlog for your portfolio, keeping it prioritized against customer value and business impact
Serve as the voice of the customer to your engineering team, translating customer needs, payer requirements, and data into clear user stories and acceptance criteria
Run continuous discovery with case managers, nurses, and authorization teams, becoming a recognized expert on their problems, goals, and landscape
Work cross-functionally with engineering, UX, and design to deliver and optimize the workflows that keep residents covered and facilities paid
Assess product investment opportunities and incoming requests with thorough but lightweight rigor, and bring clear, reasoned recommendations to leaders and stakeholders
Define and monitor product health metrics and adoption, and use what you learn to decide what to build next
Identify opportunities to add value through AI, automation, and smarter logic, so a small centralized team can support many facilities at once

Bachelor's degree in Healthcare, Engineering, Business Administration, or related field
3+ years of product management experience, including B2B experience with a direct sales team and enterprise customers
Experience managing software products through the full development lifecycle
Background in healthcare IT and in skilled nursing or post-acute workflows
Ability to influence and drive alignment across engineering, design, and business stakeholders without formal authority
Comfort with technical concepts including APIs, integrations, and modern development practices
Excellent communication skills with both business and technical stakeholders, in writing and in person
Nice to haves
Experience building or integrating AI or ML powered product features
Familiarity with skilled nursing or post-acute workflows such as coverage, authorizations, and managed care
A track record of extending an established product with new capabilities and measurable value
A bias toward product impact over process; you focus on outcomes, not just output.

Senior Product Manager – Prior Authorization, Concurrent Review

Key skills