Act as the primary post-go-live contact for customers, serving as a trusted advisor and strategic partner to drive customer success and satisfaction.
Develop and execute customer value plans, including value framework workshops, check-ins, and periodic business/value reviews to ensure measurable outcomes.
Support customer growth and retention goals, including renewals, solution expansion, and increasing annual contract value through proactive engagement.
Provide ongoing communication and enablement, sharing best practices, product updates, and relevant Coupa insights to help customers optimize their solutions.
Coordinate internal Coupa resources and align cross-functional efforts to meet customer needs and support strategic initiatives and customer campaigns.

Deep expertise in P2P or S2C domains, with a strong background in customer and client relationship management across complex environments.
Proven ability to influence and engage executive stakeholders, including experience managing client expectations and leading value-based business conversations.
Strong project management skills, capable of coordinating cross-functional teams and driving successful outcomes in dynamic, enterprise settings.
Exceptional communication and analytical skills, with the ability to present to executive audiences, write professionally, and leverage data for insights.
Entrepreneurial mindset with a background in SaaS/software solutions, and a minimum of a bachelor’s degree (master’s preferred).

Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Customer Value Director

Key skills