Senior Manager, Data Systems Operations

Role Overview

• Managing team members and vendors to deliver 24x7 platform technical support, ensuring accurate and timely delivery of critical business data
• Operating high-performance, highly scalable and flexible, cost-effective data integration platform solutions that meet business requirements and conform to architectural designs and technology strategies.
• Overseeing all operational aspects of all platforms and services in the Data portfolio including availability, performance, capacity, currency, scalability, resiliency, security, compliance and licensing
• Responsible for incident management for any outages or incidents impacting live production systems.
• Managing, communications and orchestrating troubleshooting and remediation activities.
• Providing quality and timely resolution of platform defects/ problems & enhancement requests through the management of the application development lifecycle
• Responsible for managing security and compliance for all applications and services in the portfolio
• Running an agile-based request management workflow, focused on maximizing velocity, improving quality and reducing backlog
• Partnering with Business & Solution Architects to identify opportunities for improved customer service, increased agility and availability
• Working with multiple vendor/partners to deliver existing services against Key Performance Indicators, managing performance against contractual terms and identifying new / rationalizing existing services.
• Ensuring Service Operations, Knowledge Management, Continuous Improvement, Service Level & Availability Management are operationalized across the team
• Developing and guiding direct reports by providing career path conversations and mentoring, helping them achieve their goals through effective development and training plans

Requirements

• Minimum 10 years in technology management and 7+ years successfully leading engineering and operations teams supporting enterprise data & analytics platforms and applications
• Hands-on Dev-Ops experience doing development and operations support for data & analytics platforms and applications
• Experience with highly scalable, enterprise, cloud-based data platforms
• Experience managing people and distributed teams—internal and external resources, onshore and offshore
• Deep understanding of security and compliance
• Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience

Tech Stack

• Cloud

Benefits

• A bonus and/or long-term incentive units may be provided as part of the compensation package
• full range of medical, financial, and/or other benefits, dependent on the level and position offered