Key skills
CRMJiraLeadershipProject ManagementCommunicationAccount Management
About this role
Role Overview
- Serve as the primary point of contact for clients, overseeing all business aspects of the client life cycle from implementation through maintenance
- Create and oversee client-specific and organizational KPIs and operational metrics
- Build deep knowledge of each client’s needs and goals
- Represent the voice of the client and collaborate with the Product, Engineering and Delivery teams
- Generate and document use cases, case studies, white papers, and other client success examples
- Coordinate with cross-functional Arine teams and contribute to mission and vision creation
Requirements
- 5+ years of experience in account management, client success, consulting, or other client-facing leadership role
- Excellent written and verbal communication skills
- Ability to lead a team to successfully drive a project to completion
- Undergraduate degree required; Masters or commensurate experience preferred; strong preference for Healthcare or Pharmacy education/training
- Strong knowledge of medication therapy management, CMS quality measures, comprehensive medication management and optimization strategies highly desirable
- Computer Skills: To perform this job successfully, an individual should have expertise in Microsoft Word, Microsoft Excel, and Microsoft PowerPoint
- Familiarity with project management software such as JIRA, and CRM platforms (HubSpot) highly desired
Benefits
- Joining Arine offers you a dynamic role and opportunity to contribute to the company's growth
- Unparalleled learning and growth prospects
- Collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs