Key skills
AILeadership
About this role
Role Overview
- Own and run day-to-day operations across Orthodontic and Sleep products (UK and US).
- Execute against the operations roadmap set by leadership.
- Manage and develop team leads across functions.
- Hit SLAs and performance targets consistently.
- Identify and unblock bottlenecks.
- Treat operations as a product and improve internal tools, workflows, and systems.
- Drive adoption and impact of AI and automation across teams.
- Run capacity planning, forecasting, and resourcing.
- Lead operational readiness for new markets and products.
- Manage day-to-day supplier and partner relationships.
Requirements
- 5-8 years of experience, combining top-tier consulting or finance experience with at least one operations role in a high-growth environment.
- Obsessive about execution and detail.
- Hard-working and high-output.
- Natural project manager.
- Great with people, able to manage and develop team leads.
- Excellent communicator.
- Ability to operate well with ambiguity and bring structure to it.
- AI-fluent and excited to drive AI adoption across teams.
- Commercially minded with understanding of operational metrics.
Benefits
- Compensation is benchmarked to senior mid-level operator roles in the London market, with meaningful equity.