Account Manager

Role Overview

• Act as the day-to-day contact for a portfolio of venue and cultural clients, supporting Account Directors across wider account relationships.
• Build strong relationships with client stakeholders and develop a deep understanding of each organisation's priorities, commercial objectives, and planning cycles.
• Respond promptly and professionally to client communications, ensuring clear follow-up and ownership of actions.
• Support client meetings, reporting sessions, QBRs, campaign reviews, and presentations.
• Track client feedback, approvals, actions, and priorities to ensure projects progress smoothly.
• Support Account Directors in identifying opportunities for account growth and long-term client development
• Coordinate campaign timelines, deliverables, assets, and workflows across internal teams and client stakeholders.
• Translate client requests and campaign requirements into clear actions for specialist delivery teams.
• Maintain visibility across campaign calendars, ensuring activity is planned with sufficient lead time and appropriate stakeholder alignment.
• Act as a liaison between clients and internal teams to ensure projects are delivered on time and according to agreed objectives.
• Maintain accurate project documentation, campaign trackers, status updates, meeting notes, and action logs.
• Monitor project progress and proactively identify potential risks, delays, or blockers.
• Manage campaign (non in-platform) budget tracking, invoicing processes, and account documentation.
• Conduct budget and documentation QA checks to ensure accuracy across plans, reporting, reconciliations, and invoicing.
• Support Account Directors with forecasting, account planning, and commercial reporting.
• Maintain Statements of Work, contracts, trackers, and supporting documentation.
• Monitor campaign pacing against agreed plans and proactively flag any concerns or risks.
• Support identification of upsell and cross-sell opportunities across existing client relationships.
• Track actions, deadlines, owners, and approvals from client and internal meetings.
• Drive accountability and follow-through across teams to ensure projects remain on schedule.
• Support continuous improvement of operational processes, documentation standards, and account workflows.
• Contribute to a collaborative and positive team culture.
• Embrace the use of AI and automation tools where appropriate to improve efficiency, organisation, and ways of working.
• Stay informed on digital marketing, theatre, venue, and cultural sector trends.
• Attend relevant industry events, conferences, and training opportunities.
• Develop expertise in SINE’s proprietary marketing science frameworks, AI-powered products, and audience growth methodologies.
• Support the rollout and adoption of new products and services across client accounts.

Requirements

**Essential Experience **+ 2–4 years' experience in account management, client services, project coordination, marketing, or a similar client-facing role.

• Experience managing multiple projects, timelines, stakeholders, and priorities simultaneously.
  

• Experience maintaining budgets, trackers, reporting, or commercial documentation.
  

• Experience working with clients or stakeholders in a fast-paced environment.
  

• Experience within theatre, live entertainment, cultural organisations, agencies, or related sectors is advantageous but not essential.
  

Skills & Attributes+ Exceptional organisational skills and strong attention to detail.

• Highly proactive, with the ability to anticipate issues and keep projects moving forward.
  

• Strong written and verbal communication skills.
  

• Excellent stakeholder management and relationship-building abilities.
  

• Commercially aware, with confidence working with budgets and financial documentation.
  

• Comfortable managing multiple priorities and deadlines simultaneously.
  

• A collaborative team player who enjoys working across different teams and disciplines.
  

• Curious, adaptable, and eager to learn.
  

• Passionate about live entertainment, culture, and audience engagement.
  

Benefits

• 25-day holiday allowance excluding Bank Holidays (plus extra time off over the Christmas period) and one extra day’s holiday accrued for the first three years of service
  

• Competitive salary
  

• verified annually through external benchmarking analysis

• 3pm finish on a Friday
  

• subject to business requirements

• Enhanced family-friendly and personal leave
  

• Health cash plan (after 3 months service)
  

• Employee assistance programme
  

• Hybrid working and working from home equipment allowance
  

• Regular free tickets to live events
  

• Structured personal development, a customised training programme and opportunities to attend industry conferences
  

• An active social events calendar and opportunity to input into the social calendar
  

• Opportunities to help further shape the business culture and agency benefits.