Complete administrative tasks in support of the WC Claims Managers within various agency platforms.
Perform initial intake of new claims including communication and set-up according to established procedure.
Monitor claims for new developments and elevate to WC Claims Managers per established protocols and identify potential problematic circumstances.
Assist WC Claims Managers with information gathering, communications, and return-to-work documentation with customers and providers.
Review and evaluate materials from the employer, L&I, and medical sources.
Organize and prioritize work and new claims based on multiple criteria.
Pull and prepare both internal and external reports on claims data.
Communicate with L&I employees and advocate on behalf of clients.
Complete projects and ad hoc tasks in support of practice's growth as needs arise.
Coordinate with Brown & Brown team to provide financial analytics and execute on overall service plan for clients.

Bachelor’s Degree (BA/BS) or be a high school graduate with a minimum of one (1) year of office environment experience; other combination of work and/or education will be considered
Basic understanding of insurance and business terminology is preferred but not required
Experience with Washington workers' compensation claims management (preferred)
Proficient with Microsoft products such as Outlook, Excel, and Office365
Excellent oral and written communications skills, including exceptional telephone demeanor
Strong interpersonal skills with the ability to build rapport across teams and with customers
Strategic thinker with ability to act tactically and strong insight into customer needs/wants
Demonstrates a growth mindset and willingness to learn from teammates
Proactive and goal-oriented with a strong sense of accountability and time management
Maintain a high level of confidentiality.

Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

Workers' Compensation Claims Associate

Key skills