Independently manage the delivery of complex client implementations from kickoff through completion
Lead cross-functional planning efforts, including requirements gathering, scope verification, dependency mapping, and milestone definition
Drive execution by maintaining project plans, tracking progress, managing risks, and resolving issues proactively
Serve as the primary execution and coordination point between clients, partners, and internal project teams
Communicate project status, risks, and decisions clearly and consistently to stakeholders
Proactively identify blockers and trade-offs; escalate issues effectively with clear context and recommendations
Maintain accurate schedules, delivery artifacts, and documentation including project plans plans, timelines, risk and decision logs, and retrospectives
Apply Agile, Waterfall, or hybrid delivery methodologies appropriately based on client and project needs
Contribute to delivery excellence by following established delivery standards and identifying incremental process improvements

2+ years of experience in a client-facing role within SaaS, ideally in onboarding or solution engineering
Fluent in both written and spoken English
Experience of using AI tools such as Co-Pilot to streamline project updates.
Familiarity with product data feed formats (XML, TXT, CSV, JSON), FTP and API
Highly organized, able to quickly understand technical concepts, and skilled at crafting clear, digestible messaging for client audiences.
Strong working knowledge of Excel
Experience managing multiple complex client projects simultaneously
Strong problem-solving skills with a client-focused mindset
Excellent communication and presentation skills for both technical and non-technical audiences
Strong documentation and process development abilities
Experience delivering software training content
Ability to thrive in a fast-paced, dynamic environment with shifting priorities

Enhanced Private Medical Insurance and a Health Cash Back Plan
Life insurance & disability benefits
Pension plan with 4% Company match
Competitive time off package with 25 Days of PTO, 8 Company-paid Holidays, 2 paid floating holidays (new in 2026!), 10 paid sick days, 2 Wellness days and 1 Paid Volunteer Day
£45/month Remote work stipend for internet
Access to tools to support your wellbeing such as the Calm App and an Employee Assistance Program
Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career
Charitable contribution match per team member

Technical Project Manager

Key skills