Operational Regulatory Response Lead

Role Overview

• Reporting to the Operational Regulatory Response Manager, the Operational Regulatory Response Lead plays a key role in coordinating pollution and compliance-related regulatory responses to Section 108 and Reg 61 requests from the Environment Agency.
• You'll work closely with administrative, operational and legal teams to coordinate responses to Environment Agency (EA) within expected deadlines.
• Ensure that responses appropriately address the ask and are accurate, credible and consistent, following set governance procedures.
• Track patterns, trends and changes in volume in requests from the Environment Agency and escalate any emerging risks, opportunities or resource needs to ensure that response standards can be maintained.
• Setting response groups up for success with clear communication on requirements and deadlines
• Working across the business to gather and coordinate requested information
• Sense checking supplied information alongside subject matter experts
• Taking a risk-based approach to escalation
• Creating consistency across responses with templates and standard working practices
• Continuous improvement of processes based on feedback
• Benchmarking and identification of best practice with other water companies
• Data tracking and trend analysis
• Structured capture of key information/data on requests
• Analysis of trends, patterns and volumes
• Corporate reporting and communication of regulatory risk
• Building trust with our regulators and stakeholders
• Communicating ahead of time where an extension is required or clarification is needed
• Providing clear, well-structured and consistent responses
• Adhering to agreed deadlines
• Building credibility and trust through transparency

Requirements

• Experience working within environmental regulation or operational compliance
• Experience of working to standards, governance processes, and quality assurance frameworks
• Knowledge of Environment Agency processes, including S108 and R61 requests
• Experience producing high-quality written reports, responses, and communications
• Experience working collaboratively across operational and corporate teams
• Excellent communication and interpersonal skills
• Ability to engage and collaborate effectively with stakeholders at all levels
• Strong influencing skills and ability to drive alignment towards common goals
• Comfortable working in ambiguous situations while maintaining focus on key priorities
• Strong organisational skills with the ability to manage multiple deadlines
• Collaborative and proactive approach to problem-solving

Benefits

• Private healthcare
• Generous double-match pension scheme – contribute 7% and we'll contribute 14%, giving a total contribution of 21%
• 24/7 Virtual GP service for you and your household
• 26 days annual leave, rising with service, plus the option to buy additional leave
• Life assurance of up to 8x salary
• Personal accident cover of up to 5x salary
• Excellent family-friendly policies, including: 26 weeks' full pay for maternity/adoption leave, 4 weeks' paid paternity/partner leave, Shared parental pay opportunities
• Annual bonus scheme
• Flexible benefits and a supportive working culture designed to promote wellbeing and work-life balance