Lead Systems Operations Engineer – IT Capacity Governance

Role Overview

• Execute the Capacity Governance suite of control activities, ensuring compliance with enterprise governance risk, and control requirements
• Manage the capacity breach lifecycle, including identification, escalation, tracking, and remediation of capacity-related breaches
• Drive continuous improvement by identifying and enabling automation opportunities within Capacity processes, improving efficiency, strengthening control execution consistency and reducing operational risk
• Lead onboarding of infrastructure products into Capacity Governance Frameworks, coordinating across Product Engineering and platform teams
• Serve as the Technical Lead across Product Engineering, Development and Operations, translating requirements into actionable execution, driving alignment across teams
• Drive capacity reporting governance, ensuring accuracy, completeness and consistency of metrics used for monitoring and decision-making
• Support and lead targeted reviews, audits and risk related engagement activities: Internal/External Audit, IRM, Targeted Reviews. Including walkthroughs and delivery of complete and accurate evidence
• Build and maintain strong stakeholder relationships and influence across all levels in and outside of immediate department.
• Drive remediation activities to address control gaps, implement corrective actions and ensure sustainable risk and control outcomes
• Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients' needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements
• Lead projects and act as an escalation point, provide guidance and direction to less experienced staff.

Requirements

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of Risk Management or Business Controls experience
• 5+ years of experience in IT Capacity Management, Capacity Planning, Capacity Design Optimization, Capacity Forecasting, Capacity Reporting
• 5+ year of IT Service Delivery Interface including IT System Monitoring, Incident Management, Problem Management, Change Management, Release Management, Configuration Management, Service Level Management and Availability Management experience
• 5+ years of technical experience with IT Infrastructure Operations including Database, Middleware, Network, Operating Systems, Servers and Storage Devices
• 2+ years of experience with Enterprise monitoring and visualization tools like Prometheus/Grafana, AppDynamics, Dynatrace, Google logging, Elasticsearch, Splunk, GitHub, Big Panda and Service Now.

Tech Stack

• ElasticSearch
• Grafana
• Prometheus
• Splunk

Benefits

• Ability to work on-site at approved location / hybrid
• Relocation assistance is not available for this position
• This position is not eligible for visa sponsorship