Support users in their day-to-day use of the Anaplan platform as Tiers 1, 2, and 3 support within SLA guidelines
Resolve issues related to Anaplan apps, models, and integrations
Work closely with the demand and inventory planning teams to package their wish lists into requirements and enhancements
Build, test, and deploy Anaplan models and apps following commonly accepted standards
Proactively monitor and optimize models/apps performance, usability, and integrity
Drive user adoption by leading office hours, training sessions, and providing ongoing support to maximize the use of Anaplan models
Create and maintain solution documentation, change management protocols, training materials, and user guides
Manage timelines, priorities, and deliverables within committed SLAs

3+ years of experience delivering and supporting Anaplan solutions
5+ years of experience in a model builder, system analyst, business analyst, or similar role using Anaplan or similar xP&A platforms
Strong analytical and problem-solving skills
Experience building and supporting inbound, model-to-model, and outbound integrations
Active Anaplan certification(s) (Master Anaplanner, Certified Solution Architect, or Certified Model Builder Levels 2-3)
Bachelor’s degree in business or quantitative discipline (Engineering, Operations, Economics, Finance, Accounting, Mathematics, Computer Science)

IT Analyst – Anaplan Model Builder

Key skills