Telehealth Practice Manager

Role Overview

• Design, implement, and optimize all operational workflows across the telehealth organization.
• Build scalable processes to support rapid growth while maintaining exceptional patient and provider experiences.
• Develop and oversee key performance indicators (KPIs), dashboards, and operational reporting.
• Establish operational infrastructure, policies, procedures, and best practices from the ground up.
• Identify operational bottlenecks and implement solutions that improve efficiency and profitability.
• Partner with executive leadership to develop and execute strategic growth initiatives.
• Support business expansion efforts including new service lines, provider recruitment, and market growth.
• Build operational frameworks capable of supporting significant increases in patient volume and provider capacity.
• Drive initiatives that contribute to revenue growth, margin improvement, and EBITDA expansion.
• Lead cross-functional projects focused on scalability and organizational effectiveness.
• Oversee daily operations of the telehealth practice, ensuring seamless patient care delivery.
• Manage provider onboarding, credentialing, scheduling, and performance management processes.
• Develop staffing models to support growth while maintaining operational efficiency.
• Monitor patient satisfaction, access metrics, and service quality standards.
• Collaborate with clinical leadership to optimize provider productivity and patient outcomes.
• Evaluate, implement, and optimize telehealth platforms, EHR systems, CRM tools, and operational technologies.
• Lead technology integrations that improve workflow efficiency and patient engagement.
• Partner with vendors and internal stakeholders to ensure system performance and scalability.
• Utilize data analytics to drive operational and business decisions.
• Develop operational budgets and monitor performance against financial targets.
• Analyze operational metrics to identify opportunities for revenue enhancement and cost optimization.
• Support forecasting, workforce planning, and resource allocation activities.
• Drive initiatives that improve operational efficiency and contribute to EBITDA growth.
• Ensure compliance with state and federal healthcare regulations, telehealth requirements, HIPAA, and payer guidelines.
• Establish quality assurance programs and operational audits.
• Maintain readiness for regulatory reviews and accreditation requirements.
• Implement risk management and compliance monitoring processes.

Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, Public Health, or related field, or extremely well-aligned experienced.
• 7+ years of healthcare operations leadership experience.
• 3+ years of telehealth leadership experience.
• Demonstrated experience helping build a telehealth startup from early-stage operations through rapid growth.
• Proven track record of scaling healthcare operations and driving substantial revenue growth.
• Experience creating operational infrastructure, workflows, and SOPs from the ground up.
• Strong understanding of telehealth regulations, payer models, credentialing, and provider operations.
• Experience managing cross-functional teams in a fast-paced, high-growth environment.
• Advanced analytical and financial acumen with experience managing operational budgets and KPIs.

Benefits

• Health insurance
• Remote work options
• Professional development opportunities