Underwriting Administrator

Role Overview

• Provide Administrative Assistance to the Underwriting Team
• Build and maintain strong relationships with internal staff and external broker partners, ensuring exceptional customer service.
• Collaborate with internal teams to provide effective technical and operational support while participating in internal projects as needed.
• Provide general administrative support to the underwriting team while assisting broker partners as needed.
• Manage aspects of the underwriting administration mailbox, promptly addressing and following up on inquiries professionally.
• Process broker documents and maintain accurate file management.
• Forward Certificates of Currency (C of C), policy schedules, and endorsement schedules in response to broker requests.
• Process policy cancellations accurately and in a timely manner.
• Process policy renewals accurately and in a timely manner.
• Process broker closings accurately and in a timely manner.
• Accurate and timely setup of new broker access requests.
• Process broker/claimant requests for tax statements and claims histories.
• Accurate and timely processing of debtor communications.
• Identify and escalate potential risk issues to the appropriate business channels.
• Acknowledge requests promptly and set clear expectations on next steps and timeframes.
• Ensure all communication is professional, accurate and easy to comprehend.
• Ad hoc administrative tasks as required.
• Ability to grow and evolve into a broader underwriting and operations role across all products.
• Assess incoming submissions and enquiries to determine priority, complexity and required handling.
• Identify incomplete or unclear submissions from brokers and proactively seek required information.
• Apply consistent triage standards to ensure fairness and efficiency.
• Track and monitor progress to ensure timely outcomes and service level adherence.
• Maintain visibility over the pipeline and follow up on outstanding items.
• Ensure all required documentation and data are captured accurately in systems.
• Deliver consistent, high-quality service aligned with agreed turnaround times.
• Keep brokers informed with clear updates throughout the lifecycle of a request.
• Resolve straightforward matters directly and escalate complex issues appropriately.
• Handle service issues or complaints with professionalism and within established company protocols.
• Work closely with underwriters and technical specialists to ensure smooth handovers.
• Provide complete and well-documented referrals to reduce delay and rework.
• Escalate urgent, complex, or out-of-scope matters in a timely manner.
• Support team coordination and workload balancing where required.

Requirements

• Bachelor's Degree in Business Administration, Finance, Economics, or related fields
• Previous experience in insurance, underwriting support, or a customer service role is preferred
• Good understanding of underwriting processes
• Basic understanding of insurance products
• Experience working with insurance platforms and/or email-based workflows and/or digital platforms
• Clear and effective communication
• Strong organisational and prioritisation skills
• Process-driven mindset with strong attention to detail
• Customer and service orientation
• Ability to triage and make sound judgement calls
• Collaboration and teamwork

Benefits

• Flexibility: Work hybrid with options across Makati and Pampanga, aligned to day shift roles with Australian clients.
• Workspaces that Work: Modern offices designed for focus, collaboration, and real productivity.
• Coffee and After-Hours Drinks: Barista coffee on demand and a café bar to unwind after work.
• Meals Covered: Complimentary meals once a week on your onsite day.
• Health Coverage from Day One: Includes dependent options, so you’re covered from the start.
• Competitive Compensation: Transparent salary packages with direct client involvement.
• Career Growth: Ongoing training and real opportunities to step into bigger roles.
• Recognised Workplace: Part of a team ranked 8th Best Workplace in the Philippines and recognised among Fortune Best Workplaces in Southeast Asia.
• Supportive Team Environment: Work with people who are easy to work with, reliable, and invested in doing good work.
• Global Exposure: Work directly with international clients and be part of how teams scale globally.