Administrative Specialist

Role Overview

• Manage and monitor employee clock-in/clock-out records in BambooHR
• Maintain and update attendance reports
• Create and manage schedules for Team Leads, Quality Analysts, and Trainers
• Allocate and track overtime and sick leave coverage hours
• Handle IT-related requests via internal communication channels
• Create and manage Okta access requests in Jira Vinted
• Prepare and complete Team Lead scorecards on a quarterly basis
• Distribute important internal updates and client requests to agents
• Handle ad hoc administrative requests, including urgent client or Operations Manager tasks

Requirements

• English B2+
• Experience in the Client support area will be a plus
• Basic technical background
• Proactive approach, empathetic individuals, problem-solving skills
• Ability to multi-task, prioritize, and manage time effectively

Benefits

• Medical insurance after the trial period
• English classes
• Schedule 8-17/9-18, 5 working days per week (flexible)
• Corporate training and parties