Financial Counselor, Bilingual Preferred

Role Overview

• Responsible for prompt, courteous reception and processing of all customer/patient inquiries
• Accurate and timely verification of third party payer and workmen’s compensation benefits for all inpatients
• Insuring that all Medicare Patients have the following: IMM Signatures within 48 hours or letters sent out; MSP Screens completed accurately
• Follow up on all inpatient and high dollar patients who do not have secondary coverage after Medicare
• Utilize Search America to evaluate patients for hospital Financial Assistance Program and obtain all necessary financial documentation to support eligibility on All Self Pay Accounts including: Self Pay POS accounts referred by Admission Services, Self Pay SAT accounts referred by Outpatient Registration, any High Dollar outpatient Self Pay (i.e. Oncology/OB) that appears on high dollar report or are referred by a Financial Rep
• Processing PATHS close out letters
• Referring patients to PATHS via and documenting on I drive
• Following up on any Email/mail requests
• Answering Financial Counseling Phone line and taking off messages daily
• Answering Walk in Billing questions
• Resolves or assists with complaints, misunderstandings, and inquiries related to insurance coverage or billing issues

Requirements

• High school graduate or equivalent required
• One to two years of healthcare experience, billing department or insurance related field
• Minimum of one to two years’ work experience with hospital admitting or as a payer, hospital business office or related business area
• Basic accounting and medical terminology to include ICD9, ICD10, and CPT coding
• Prior experience with analyzing insurance coverage and benefits a plus
• Overall knowledge of the revenue cycle and accounts receivable required
• Knowledge of billing requirements, financial counseling and payment options/collections

Benefits

• Employee will be assigned to one main location
• flexible to cover/fill in as needed at any of our campuses