Support end points including hardware and software
Install, make changes and repair of basic & industrial computer hardware
Administration of AD/ DNS / DHCP / FS / SFTP/proxy
Windows client & servers OS installation and configuration
L1 support of VMware and windows environment
Configuration & implementation of WSUS servers, Patch Management, deployment and end to end troubleshooting of servers as well client.
Regular Server /storage Hardware level support and coordination with OEM
L1 support on network Switches /Firewalls, configuration and troubleshooting.
Supporting, configuring and maintaining Antivirus solution server & end points
Basic knowledge of Veeam backup or other backup solution

Bachelor’s degree /Diploma in IT/ equivalent
Relevant Experience – 4-6 years
Good understanding & experience of end point support, Network & server level supports
Preferred
Microsoft Certification (MCSE)/Vmware Certified or equivalent certification in relevant programs desired
Solves and documents Level 1 and sometimes Level 2 IT needs of users and productive operations associated with a ticket
Supports the installation and maintenance of operating systems, software and applications within the right standards and processes
Manages communication with internal and external customer from the point of raising request to the resolution in partnership with other departments
Assists external providers or vendors during certain IT activities and ensures they work in compliance with the company standards
Manages IT assets (computer and communications equipment, servers, and licenses)
Manages and coordinates access to IT tools while ensuring compliance with security standards
Gives support to the server infrastructure, virtualization, communications, and security to guarantee its availability
Manages complex and major issues and tasks
Proposes and implements improvement ideas
Provides training to end users and transfers knowledge to other IT members
Works with full autonomy

IT Support Engineer

Key skills