Provide support and maintenance for regulated corporate environments in the Life Sciences and Healthcare sectors;
Ensure systems and processes comply with regulations and validation requirements applicable to regulated environments;
Perform configuration, support and troubleshooting activities in Windows-based corporate environments;
Support management of requests, incidents, and changes through ticketing tools and established processes;
Collaborate with global, cross-functional teams, ensuring effective communication between technical and business areas;
Other routine duties of the area.

Experience in the Life Sciences and Healthcare industry;
Knowledge of GxP;
Knowledge of 21 CFR Part 11;
Knowledge of Annex 11;
Knowledge of validation processes in regulated environments;
Strong experience in configuration and troubleshooting of Windows-based corporate environments;
Familiarity with ticketing systems such as ServiceNow;
Knowledge of Request Management processes;
Knowledge of Incident Management processes;
Knowledge of Change Management processes;
Excellent communication and interpersonal skills;
Ability to interact with technical and non-technical audiences;
Ability to work independently and collaboratively within global, cross-functional teams;
Bachelor's degree required.

Nice to have:

Medical insurance for employees and dependents with nationwide coverage through Bradesco or Unimed;
Dental insurance with nationwide coverage;
Meal voucher or food voucher (employee's choice);
Childcare allowance;
Life insurance for employees and dependents;
Gympass for employees and dependents;
EAP (Employee Assistance Program) offering Financial Assistance, Legal Assistance, Social Assistance, and Psychological Assistance (24/7);
Discounts and special rates with universities (Mackenzie, SENAC, FIA, FIAP and BBS Business School) and language schools (CNA, Cultura Inglesa, Wizard, CCAA, Indeed);
Discounts on fee packages and special rates with Itaú and Bradesco banks;
Option for payroll-deductible loans (salary-deducted loan);
Reimbursement program for certain external certifications;
Training: TCS provides an online and in-person training and development platform covering soft skills, technologies, and domain topics across more than 15,000 subjects;
Length-of-service awards: TCS recognizes associates for commitment and loyalty at 3, 5 and 10 years and every 5 years thereafter;
Employee referral bonus – receive a bonus for each successful hire;
TCS Fit4Life – Program to encourage physical exercise for associates, with online functional training sessions;
International experience: depending on skills and business needs, you may be eligible to apply for positions abroad (within and outside Latin America);
And more.

Support Analyst – Senior, Veeva Systems

Key skills