Community Manager

Role Overview

• Build, manage and grow Samsung’s social media communities by driving meaningful engagement, strengthening brand loyalty and ensuring consistent communication across digital channels.
• Monitor social conversations, coordinating implementation of social media calendar together with content production/adaptation with internal teams, agencies and relevant stakeholders.
• Act as the voice of the brand across social platforms, ensuring that community interactions are timely, relevant and aligned with Samsung’s brand strategy.
• Use insights from the community to support campaign optimization, content planning and broader digital marketing initiatives.
• Manage day-to-day community engagement across Samsung social media channels, ensuring timely, relevant and brand-aligned communication.
• Monitor social media conversations, audience sentiment and emerging topics to identify engagement opportunities, reputational risks and consumer insights.
• Execute implementation of community management strategies and tactics to increase reach, engagement, advocacy and brand loyalty.
• Coordinate with internal marketing, product, PR, customer care and sales teams to ensure consistent messaging and effective issue escalation when needed.
• Work closely with social media, creative, media and digital agencies to implement content, campaign and community activities.
• Analyze social media and community performance, prepare regular reports and provide actionable recommendations for continuous improvement.
• Support marketing promotions, digital activations and campaign communication in line with the overall digital marketing strategy.
• Contribute to content planning by providing community insights, platform learnings and trend-based recommendations.
• Collaborate with regional and local stakeholders to ensure alignment and effective execution of social media initiatives.
• Other tasks upon manager's request.

Requirements

• University degree – preferred but not a must
• At least 18 months of experience in digital marketing & social media management
• In-depth knowledge of social media platforms and experience in social media community management
• In-depth knowledge of common social media monitoring and management tools
• Strong writing, editing and proofreading skills with attention to detail; storytelling expertise and the skills to translate complex topics and concepts into engaging messages
• Excellent communication skills as well as fluent both native language and English (both spoken and written), excellent communication skills in other regional languages will be considered as advantage
• Ability to handle multiple projects passionately, take initiative independently and working in a team
• Creativity with a focus on digital innovation and technology
• Highly organized, with the ability to work on multiple projects at once
• Ability to work in dynamic environment
• Logical and analytical, strong in noticing details on social media channels.
• Willing to stay up to date with developments in your subject area and in developments in the digital world.

Benefits

• Flexible work arrangements