Manager FSP 360

Role Overview

• Develops and fosters strong, collaborative relationships with customers.
• Solicits feedback from customer PoC (s) for continuous improvement of service delivery and to strengthen customer relationships on an individual or (PoC) country-specific level.
• Responsible for delivery and compliance with agreed-upon KPIs in relation to daily activities of their team members; develops and executes mitigation and remediation plans for non-compliance as needed.
• Responsible for headcount management, in relation to their own team, to ensure resource needs are identified and addressed in a timely fashion.
• Responsible for creation of job requisitions at expected level of quality.
• Proactively communicates and manages customer issues through assigned escalation channels.
• Ensures quality and adherence to Standard Operating Procedures/Work Instructions (SOP/WIs) and compliance with federal and local guidelines and ICH GCPs.
• Ensures all staff follow the required training and complete the required documentation.
• Provides regular compliance updates to management accordingly.
• Conducts oversight visits as required for Clinical Research Associates.
• Responsible for all system updates, and compliance with systems and relevant procedure and practices applicable to the customer and Syneos Health processes.
• Responsible for knowledge sharing across their own team to disseminate best practices and lessons learned in support of the overall FSP 360 operating model.
• Makes informed and data-driven decisions that positively impact their own team's performance within the business unit.
• Responsible for delivering BU revenue targets by attracting and retaining the right talent.
• Responsible for balancing the right size and skill level team against the expected customer delivery.
• May serve as a Company representative at professional meetings or seminars.
• Responsible for active management of team members’ performance through the established Syneos Health process; at an individual contributor level.
• Verifies that team members adhere to training guidelines, maintain their training records and individual and corporate training needs are identified and addressed.
• Provides administrative oversight (for example, HR processes, timecards, expense reports).
• Supports team members’ professional development through coaching, providing opportunities to increase knowledge and skill levels, and by delegating tasks commensurate with skill level.
• Proactively works to ensure team members’ engagement, retention and turnover rates remain within expected levels.
• Demonstrates commitment to diversity, equity, and inclusion through continuous development of all staff, modeling inclusive behaviors and proactively managing bias.

Requirements

• Bachelor’s degree or RN in a related field or equivalent combination of education, training and experience
• Knowledge of Good Clinical Practice/ICH Guidelines and other applicable regulatory requirements
• Knowledge of local laws
• Multiple years of CRA experience in Germany
• Line management experience
• Excellent communication, presentation and interpersonal skills.
• Moderate level of critical thinking skills expected.
• Fluency in both German and English
• Ability to manage required travel for monitoring evaluation visits

Benefits

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself.