This position is responsible for complex level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support.
Fully remote but must travel as needed for mandatory meetings, site visits and go-lives.
Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting.
Solves common and complex issues, incidents, and problems according to agreed upon service levels and according to department standards.
Serve as PM and complete PM functions for mid-size projects with multiple teams.
Performs quality review of team build.
Collaboratively works with peers, internal and external stakeholders, and vendors.
Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members.
Requirements
Bachelor's degree is required in information technology, healthcare, business, or related field.
actively working towards a Bachelor's Degree with nine years of professional experience
Four (4) years of work experience, or actively working towards a Bachelor's Degree with six years of experience in related areas
Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word
Will be required to certify on one or more Epic applications and maintain certification.
Operate computers and other IT equipment requiring the ability to move finger and hands
See and read computer monitors and documents
Remain sitting or standing for long periods of time to perform work.
Benefits
generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.