Key skills
RPowerShellCommunication
About this role
Role Overview
- Resolve complex field issues that cannot be addressed by 1st/2nd level support organizations, act as final escalation point
- Lead system-level debugging across hardware, OS, drivers, firmware, BIOS, and applications to isolate root cause
- Utilize advanced debugging techniques including log analysis, crash dump analysis, signal tracing, and performance profiling
- Drive end-to-end root cause analysis and define corrective and preventive actions for systemic issues
- Collaborate cross-functionally with R&D, ODMs, silicon vendors, and external suppliers to resolve design and integration defects
- Support failure analysis and quality engineering teams to identify defect trends and systemic gaps
- Validate hardware, firmware, and software fixes to ensure stability, compatibility, and production readiness
- Document and manage escalations using structured methodologies (8D, RCA reports, defect tracking systems)
- Influence product design, firmware behavior, and driver implementation based on field learnings
- Mentor senior engineers and establish best practices for debugging, escalation handling, and knowledge sharing
Requirements
- 5+ years of progressive experience in quality engineering, quality systems, reliability engineering, in system debugging, enterprise support, or platform engineering or related fields.
- Advanced diagnostic and analytical skills for complex, cross-domain technical issues
- Expert use of debugging tools: WinDbg, Windows Performance Analyzer (WPA).
- Strong experience troubleshooting PC hardware and platform-level issues (CPU, memory, storage, I/O, thermal)
- Deep understanding of system architecture: BIOS/UEFI, OS internals, drivers, firmware interactions
- Proficiency in Windows internals: services, registry, event tracing, PowerShell, command-line tools
- Ability to independently lead investigations with minimal direction
- Strong written and verbal communication skills for both technical and executive audiences
- Ability to operate effectively under high-pressure, high-ambiguity conditions
- Bachelor's or Master's degree in Industrial, Manufacturing, Electrical, Electronics Engineering, or a related discipline (or equivalent practical experience).
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave