About this role
Role Overview
- Ensure the management of all user IT requests and incidents in the existing ticketing system
- Provide Level 1 / Level 2 support for company IT hardware (computers and peripherals) as well as software
- Install and configure standard applications and coordinate with vendors for specialized applications in production areas
- Collaborate with other IT professionals (including remote teams) to maintain uninterrupted IT services
- Regularly participate in training sessions to stay aligned with current requirements
- Manage IT inventory (hardware and software)
- Maintain and share knowledge documentation
- Actively contribute to the continuous improvement of IT services
- Participate in IT projects and support other departments with their projects
Requirements
- Completed IT vocational training (EFZ or equivalent)
- Ideally 2 years of experience in a similar role
- Proficiency in using Windows-based computers and Microsoft products
- Good understanding of Windows Server and network environments
- Fluent in German and good knowledge of English
Benefits
- Progressive employment conditions with long-term prospects
- High level of personal responsibility and independent working
- A safe environment for creative thinking and workplace learning
- Bonus system
- Additional vacation days