Provide Level 1 and Level 2 support for Xceptor workflows, ensuring high availability and timely resolution of incidents for solutions deployed
Monitor production schedules proactively.
Troubleshoot and resolve technical issues in real-time, including workflow failures, data anomalies, and performance bottlenecks.
Investigate root causes of incidents, document findings, and implement preventive solutions.
Work closely with development and platform teams to manage code deployments, environment issues, and configuration changes.
Coordinate with business users during issue resolution, communicate incident statuses, and manage expectations.
Maintain and enhance support documentation, standard operating procedures (SOPs), and knowledge bases.
Assist in batch job scheduling, reporting, and operational metrics tracking.
Participate in regular on call rotations and support coverage, including weekends and holidays, as needed.
Contribute to automation and continuous improvement initiatives within the Xceptor support framework.

Bachelor’s or Master’s degree in any technical area with 8+ years of overall experience
Minimum 3+ years of experience in Xceptor application support, preferably in financial services or data processing domains
Hands on experience working with Xceptor (workflow design, data ingestion, transformations, validations, and output generation).
Strong understanding of production support practices including incident, problem, and change management (e.g., ITIL framework).
Familiarity with SQL and data analysis for troubleshooting and log inspection.
Good understanding of file handling (CSV, XML, Excel), APIs, and scheduling tools (e.g., Control-M) is a plus.
Excellent communication skills and the ability to work collaboratively in a fast-paced, global environment.

Consultant, Automation Developer

Key skills