Associate Director, Technical Enablement, Field Readiness

Role Overview

• Develop and execute the North America technical training strategy aligned to commercial and customer success goals.
• Identify capability gaps and implement learning solutions that improve technical proficiency, productivity, customer retention, and field effectiveness.
• Establish training KPIs and assessment methodologies to measure skill development, performance improvement, and business impact.
• Support launch readiness and capability development for new products and technologies.
• Lead the design, delivery, and continuous improvement of technical customer, leadership, and onboarding programs.
• Create role-based learning journeys and certification pathways for field and customer-facing teams.
• Evaluate and implement innovative learning technologies, methodologies, and tools.
• Ensure curriculum remains current, effective, and aligned with organizational priorities.
• Partner with Sales, Service, and Global Training leaders to identify and prioritize development needs for product, process tools and skills.
• Lead and develop a team of managers and training professionals responsible for technical curriculum and delivery.
• Manage external training vendors and strategic learning partners.
• Lead the strategy and execution of National Sales and Service Meetings and provide leadership, content, and training support for regional meetings throughout the year to ensure consistent capability development, field readiness, and alignment with commercial objectives.
• Manage training budgets, resources, project portfolios, and program execution.
• Drive continuous improvement through needs assessments, learner feedback, performance metrics, and business outcomes.
• Ensure effective communication and coordination across all training initiatives.
• Perform other work-related duties as assigned.

Requirements

• Bachelor’s degree or equivalent experience
• 10+ years of professional experience, including 7+ years in healthcare diagnostics, medical device, pharmaceutical, biotech, or related technical field roles
• Leadership experience managing teams and developing talent
• Strong strategic planning, program management, facilitation, and change leadership capabilities
• Experience designing and implementing technical training programs, curricula, and competency frameworks
• Excellent communication, collaboration, and stakeholder management skills
• Ability to thrive in a fast-paced, highly matrixed environment
• Willingness to travel up to 60%.

Benefits

• medical, dental, vision, life, and disability insurance
• 401(k) plan
• employee assistance program
• Employee Stock Purchase Plan
• paid time off (including sick time)
• paid Holidays