Operational Excellence Analyst

Role Overview

• Analyze, design, and continuously improve operational processes to enhance efficiency, scalability, and effectiveness
• Identify process gaps, risks, and inefficiencies and drive remediation initiatives
• Establish and monitor KPIs and SLAs to ensure performance meets business objectives
• Partner with technology teams to support system implementations, enhancements, integrations and deployments
• Analyze business, system, and operational data to generate insights and support decision-making
• Act as a liaison across various internal departments and external vendors and partners
• Assist in documenting processes, procedures, and system configurations

Requirements

• Bachelor’s degree preferred
• 2+ years of experience in financial services, mortgage operations, or a related environment
• Strong analytical and quantitative skills with proficiency in data analysis and interpretation
• Understanding of operational processes, system workflows, and structured process improvement methodologies

Benefits

• best-in-class health plans (medical, dental, vision, HSA, and FSA)
• generous PTO
• paid holidays
• company-paid life insurance
• competitive 401(k) match