Key skills
Communication
About this role
Role Overview
- Responsible for verification of documents across several brands.
- Successfully verify player accounts and assist customers where possible.
- Support customers via email and other communication channels.
- Collaborate with Risk, Fraud, and Payments department.
- Analyze data to identify fraudulent accounts and activity.
- Identify fraudulent and forged documents.
- Escalate suspicious KYC documents to Fraud team.
- Process documents in a timely manner to meet SLAs.
- Review documents to comply with CDD and EDD obligations.
- Undertake training to stay up to date with procedures.
Requirements
- Can-do positive attitude and eager to always learn.
- Strong hold of English language.
- Able to prioritize and meet deadlines.
- Detail oriented.
- Proactive and works independently.
- Experience in KYC job is a plus but not a requirement.
Benefits
- Attractive remuneration package
- Wellness benefit (after probation)
- Optician/Spectacle and Blue Lens Benefit (after probation)
- Health Insurance
- Breakfast/lunch all week
- Monthly snacks allowance
- Training support
- Modern office facilities
- Dog-friendly workplace
- Exciting Company Events
- Monthly Beer Fridays
- Eur1,000 Refer a friend bonus
- One day birthday holiday