Operations Engineer

Role Overview

• Provide L2/L3 operational support for the Planixs Realiti platform and associated treasury applications.
• Monitor application health, system performance, interfaces, batch jobs, and data processing activities to ensure uninterrupted operations.
• Support day-to-day administration, configuration, and maintenance of the Realiti platform.
• Perform incident management, problem management, and service request fulfillment in accordance with agreed SLAs.
• Troubleshoot application issues, identify root causes, and coordinate resolution with internal teams and external vendors.
• Support Corona application operations, including monitoring, issue resolution, and routine maintenance activities.
• Execute and monitor daily, weekly, and monthly operational processes, including end-of-day and start-of-day activities.
• Support liquidity management and treasury business users by resolving application-related issues and operational queries.
• Coordinate application deployments, releases, patches, upgrades, and production changes.
• Perform system validation and post-deployment verification following releases and maintenance activities.
• Monitor application interfaces, data feeds, file transfers, and integration processes between Realiti, Corona, and other banking systems.
• Investigate data discrepancies and support reconciliation activities across treasury and liquidity management processes.
• Maintain operational procedures, support documentation, runbooks, and knowledge repositories.
• Participate in disaster recovery testing, business continuity exercises, and resilience initiatives.
• Conduct root cause analysis (RCA) and implement preventive measures to reduce recurring incidents.
• Collaborate with infrastructure, database, middleware, network, and security teams to ensure platform stability.
• Support audit, compliance, risk management, and regulatory requirements related to treasury systems.
• Participate in on-call support and production support rotations as required.
• Contribute to operational excellence initiatives through automation, monitoring enhancements, and process improvements.
• Provide regular operational reporting, service metrics, and system health updates to stakeholders.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, Finance, or a related discipline.
• Minimum 5+ years of experience in application operations, production support, or application support roles within banking or financial services environments.
• Hands-on experience supporting the Planixs Realiti liquidity management platform in a production environment.
• Working knowledge of Temenos Corona applications and treasury-related banking systems.
• Strong understanding of Treasury Operations, Liquidity Management, Cash Management, and Banking Operations processes.
• Experience supporting mission-critical applications with stringent availability and performance requirements.
• Knowledge of ITIL processes including Incident Management, Problem Management, Change Management, and Service Request Management.
• Strong troubleshooting and root cause analysis skills.
• Familiarity with Unix/Linux operating systems and command-line operations.
• Working knowledge of Sybase and database concepts for data analysis, validation, and troubleshooting.

Tech Stack

• Linux
• Unix

Benefits

• Flexible, supportive environment
• Be Well programs designed to support well-being