Key skills
LinuxSQLUnixBudgetingChange Management
About this role
Role Overview
- Provide support for assigned applications, ensuring high availability
- Provide hands-on and remote troubleshooting and problem resolution
- Drive efforts to proactively identify application or system issues improving availability and performance
- Ensure application Service Level Agreements are exceeded by maintaining ownership of incidents through resolution
- Complete projects, coordinate with team members and provide status updates
- Track problems and bugs with vendors and communicate as resolutions are implemented
- Responsible for vendor management; system OS, software, & infrastructure upgrades; gathering quotes; investment proposals; and change management
- Responsible for providing financial information for budgeting and helping to forecast future spending needs
- Coordinate the prompt diagnosis and resolution of infrastructure issues that have an impact on the production environment
- Manage demands of deadlines that are responsible for all host services implementations and conversion-related activities
- Perform troubleshooting techniques to solve problems, working with appropriate vendors for resolution
- Stay current on security-related issues and analyze the impact on Navanta; making recommendations for security management and monitoring processes
- Generate and maintain virtual servers; perform cloning tasks and snapshots and monitors performance for assigned systems and applications
- Responsible for appliance/workstation/server security for supported systems and software
- Responsible for backup strategy, documentation, and verification
- Responsible for replication/high-availability strategy, documentation, and verification
- Ensure vulnerabilities are managed with priority and aligned with the Navanta vulnerability policy
- Perform all duties with a high level of change management aligned with Navanta change management policy
- Systems’ performance and capacity monitoring and reporting
- Assist in the installation, maintenance and support of company servers
- Actively participate in special projects and strategic initiatives based on our priorities for the year
- Perform other duties as assigned
Requirements
- 3-5 years’ experience with application/system support
- SQL experience and database administration is required
- Working knowledge of Progress OpenEdge databases is required
- Linux, Unix, or AIX operating system experience is required
- Fiserv Precision experience is strongly desired
- Fiserv Premier experience a plus
- IBM i operating system experience is a plus
- Previous experience in the banking industry a plus
Tech Stack
- Linux
- SQL
- Unix