Senior Project Manager – Program Logistics

Role Overview

• Oversees operational logistics across AI training data programs
• Leads end-to-end coordination across program delivery, contractor onboarding, IT, and finance to keep programs running without escalation to program directors
• Manages an inbound ticket queue, drives SLA compliance across onboarding and operational workflows, and serves as the primary point of contact for client stakeholders on access and tooling issues
• Provides the operational backbone needed to scale delivery programs as complexity increases
• Own the inbound ticket queue for operational logistics; triage, resolve, and route issues across onboarding, access, tooling, and finance workstreams with minimal escalation
• Build and maintain SLA tracking across onboarding and operational workflows; identify gaps, report on performance, and drive corrective actions to keep programs on track
• Coordinate end-to-end contractor onboarding logistics including access provisioning, IT setup, and finance processing; partner with IT and finance teams to resolve blockers quickly
• Serve as the primary operational contact for client stakeholders on access and tooling issues; communicate status, timelines, and resolution paths clearly and proactively
• Run operational cadences (status updates, risk flags, SLA reports); keep program directors informed of logistics issues without pulling them into day-to-day resolution
• Identify recurring friction points in logistics workflows; develop and maintain SOPs, escalation paths, and playbooks; pilot process improvements and scale what works
• Work across program delivery, IT, and finance teams to align on logistics priorities, unblock onboarding, and ensure operational workflows support delivery timelines
• Track contractor onboarding costs, purchase orders, and budget spend related to logistics; flag discrepancies and manage change requests in partnership with finance
• Identify and escalate logistics risks that threaten delivery timelines; lead root-cause analysis and action plans for recurring issues
• Ensure data handling, access provisioning, and security protocols are followed across all onboarding and operational workstreams
• Collaborate with PST, Finance, and recruiting teams on onboarding and offboarding logistics; maintain clear communication and updated SOPs to guide operational staff

Requirements

• Bachelor's degree or equivalent experience in computer science, information systems, business operations, or a related technical field
• 2-3 years in a technical support, IT operations, or technically-oriented logistics/program coordination role, ideally within AI data, content operations, or a similarly fast-paced delivery environment
• Hands-on experience writing scripts (Python, Bash, or similar) to automate repetitive workflows, parse data, or bridge gaps between systems
• Background in IT/access provisioning, ticketing systems, and SLA tracking; experience owning a technical help desk or support queue is strongly preferred
• Demonstrated ability to identify manual or broken processes and build lightweight automation or tooling solutions without waiting for engineering resources.

Tech Stack

• Python

Benefits

• Health insurance
• Remote work options