Deliver friendly and solution-oriented support via phone, chat, and email
Conduct structured phone interviews with potential customers to assess needs and recommend products
Drive upsells by identifying value-aligned opportunities – no pushy tactics here
Resolve customer issues with calmness, care, and follow-through
Record feedback and flag trends to help the team improve our services
Maintain a professional tone that reflects our brand values across all communication channels
Collaborate cross-functionally to ensure a smooth customer journey from start to finish

Fluent or near-native spoken English
clear, professional, and warm communication is a must
Hands-on experience with quilting, crochet, and knitting
you can confidently discuss patterns, stitches, materials, and common technique questions
Proven background in phone-based customer support and/or upselling
Strong emotional intelligence, active listening, and the ability to build trust quickly
Comfortable working independently and managing a steady daily workload
Reliable computer and high-speed internet connection
Previous remote work experience is a plus

Full flexibility with your schedule in a fully remote setting, while Hubstaff ensures transparency and fairness.
Complimentary gym memberships and company-sponsored outdoor adventures for your strength and to keep your physical well-being in check.
A personal development budget is at your disposal for your personal and professional growth to ensure you keep growing continuously.
Generous paid time off, including parental leave and vacation days, to recharge and rejuvenate and ensure you’re well-rested.
A budget for your home office setup so you’re comfortable working how you like and where you like.
Strong company culture and a network of unique individuals that celebrate you.

Customer Support and Sales Agent – Fiber Arts Specialist

Key skills