Own a portfolio of enterprise and top-tier clients end to end—from pre-sales alignment with the Sales team, through launch, to ongoing outcomes post go-live.
Build and sustain trusted relationships with senior stakeholders, keeping client goals and Lexroom solutions aligned.
Maximize revenue per client: drive renewals, upsell, and uplift, growing existing accounts rather than chasing net-new.
Oversee onboarding and delivery for measurable business impact, staying present and on-site with your key accounts.
Turn client feedback into action for Product, Marketing, and Operations, and run business reviews backed by dashboards and KPIs.

4 to 10 years in Key Account Management, Customer Success, or enterprise client-facing roles, managing deals of €50k and up.
Commercial and negotiation experience with senior stakeholders and complex, multi-stakeholder organizations.
SaaS or tech background. A legal or professional-services background is a plus.
Proficiency with CRM and sales-support tools (HubSpot, Notion).
Native Italian and fluent English. Other European languages are a plus.

Hybrid Work: 3 days/week in our Milan office, with client visits in Milan and Northern Italy.
Health Coverage: Comprehensive insurance to keep you secure and focused.
Welfare Budget: €600/year plus €7/day meal vouchers, both on Satispay.
Performance Bonuses: Rewards directly tied to measurable results.
Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas.

Customer Success Manager – Enterprise

Key skills