About this role
Role Overview
- You will own the commercial performance, operational strength, and traveller experience of tours within your portfolio, working across multiple TourAxis B2C brands.
- Design profitable, well-managed, and optimised tours that deliver outstanding traveller experiences and support business growth
- Build and improve tours that meet profitability targets by managing cost structures, supplier agreements, itinerary design, and inclusions
- Develop and refine optional excursions that enhance the core itinerary, reflect regional highlights, meet customer interests, and contribute to overall revenue growth
- Work closely with Procurement to review and approve hotel and supplier selections and budget changes.
- Independently manage the sourcing and contracting of meals, experiences, and local services for new tours, including direct coordination with DMCs, ensuring quality, value, and alignment with product goals
- Maintain accurate documentation for smooth handovers and train teams on new products, itinerary updates, and key changes
- Use customer, market, and competitor insights to develop relevant, competitive, and compelling offerings
- Partner with the Pricing & Yield Manager to ensure pricing is competitive, commercially sound, and correctly implemented
- Sign off on tour pages and web content, ensuring key highlights and experiences are clearly presented and aligned with the product vision
- Join fam trips, business visits, and select departures to build destination knowledge, assess quality, and inform product improvements
- Support with any additional tasks as requested by the Senior Product Developer or Head of Product & Innovation
Requirements
- 3+ years’ experience in tourism, ideally within tour operations and travel product development
- Proven ability to develop profitable group tour products, including experience managing costings and margin
- Strong commercial acumen, with demonstrated examples of improving profitability (e.g., margin improvements, cost reductions, value optimisation)
- Strong pricing and product optimisation capability, understanding how costs, traveller expectations, and market positioning influence demand
- Skilled in supplier negotiations, with the ability to secure value-driven terms and build strong partnerships
- Analytical and data-driven, able to interpret performance trends and market insights to improve product outcomes
- Highly self-sufficient and proactive, able to take ownership of workload, manage priorities independently, and solve problems without constant oversight
- Highly organised with strong attention to detail, able to produce accurate documentation, costings, and clear operational handovers
- Confident communicator and collaborator, able to work cross-functionally in a fast-paced environment
- Comfortable with occasional travel for fam trips and on-the-ground product research
Benefits
- Competitive remuneration package
- Enviable company culture aligned with our core values.
- Regular team social events and company-wide recognition.
- Opportunities for innovation and professional growth.
- Access to the well-being app, Ollie Health.
- Statutory pension enrolment.
- Company equipment for business use.
- Cycle to work policy