Administrative Assistant – Professional Certificates Support

Role Overview

• Provide administrative support to the professional certificate programs in areas such as correspondence, emails, managing appointment calendars, taking messages; photocopying/scanning as needed.
• Coordinate and provide customer service to the Professional Certificate participants by responding to inquiries, application and registration within 24 hours and identifying long-term and scalable customer service solutions.
• Support current and new users on-boarding to the Platform, including coordination and troubleshooting as needed with the Fuller EQUIP team.
• Maintain data base management
• Organize and schedule meetings and appointments
• Assist with logistics for online and face-to-face training events and other program activities, including, but not limited to the mailing of invitations, tracking registrations/RSVPs and generating guest check-in rosters, preparation of name badges, programs, room arrangements, event set-up, and coordination of food, flowers, signs, place cards, and other necessary details.
• Coordinate and assist in all fundraising efforts for the Centro Latino: including campaigns, events and communication with donors and potential donors.
• Fostering relationships with donors, potential donors and Centro Latino alumni.
• Collaborate with the Centro Latino team to brainstorm innovative and creative ways to recruit students for the certificate programs.
• Engage and provide assistance to all certificate program participants while maintaining courtesy and overseeing their progress for retention goals.
• Improving communication and increasing problem-solving solutions by pooling knowledge and resources to identify and solve problems more effectively.
• Assist in the preparation of regularly scheduled reports
• Write letters and emails on behalf of other office staff
• In collaboration with the Recruitment Specialist, support the marketing and recruitment plan.
• Assist participants with payment processing
• Participate in weekly planning/evaluation meetings

Requirements

• Fully bilingual (Spanish and English, fluently).
• B.A. or equivalent
• At least 3 years of experience in a general office setting
• Effective communicator (verbal and written)
• Technologically adept (familiarity with software for data management and promotional materials a plus)
• Responsible, able to work independently and meet deadlines
• Good at working as part of a team
• Ability to multi-task and prioritize
• Servant-spirit; gift of hospitality and welcoming
• Highest level of integrity and confidentiality
• Strong interpersonal skills, multicultural sensitivity, and good conflict-resolution skills
• Ability to work within a diverse team and communicate effectively with culturally and ethnically diverse populations
• Excellent oral, written, and critical thinking skills
• Initiate, prioritize, and complete multiple tasks with accuracy, efficiency, and attention to detail
• Good computer skills: including Apple, Microsoft Office, Salesforce, Banner, and Google applications
• Experience with Hispanic clerical leaders and churches
• Ability to arrange a flexible schedule and work location