Client Success Executive

Role Overview

• Build and maintain strong, trusted relationships with existing clients.
• Proactively engage with clients to understand their needs and deliver exceptional service.
• Lead retention conversations with at-risk clients and present tailored solutions to support long-term partnerships.
• Manage certification changes, including scope extensions and amendments.
• Identify and convert upselling and cross-selling opportunities across BSI's portfolio of products and services.
• Guide clients through change processes, ensuring a seamless and positive experience.
• Manage and maintain a pipeline of opportunities within Salesforce.
• Accurately record client interactions, opportunities, and outcomes.
• Collaborate with internal stakeholders to ensure timely delivery of client requirements.
• Provide client insights and market intelligence to support continuous improvement initiatives.

Requirements

• Experience in a client-facing role within a B2B environment, such as Client Success, Account Management, Customer Service, or Sales.
• Strong relationship-building, communication, and negotiation skills.
• A customer-centric mindset with a passion for delivering outstanding client experiences.
• Commercial awareness and the ability to identify growth opportunities within existing accounts.
• Experience working with CRM systems, preferably Salesforce.
• Excellent organizational and problem-solving skills.
• Fluent English communication skills are essential.
• Fluency in Spanish, Italian, or Turkish would be a strong advantage.
• Additional European language skills are considered a plus.