Operations Manager, Legal

Role Overview

• Partner with Legal team leadership on strategic planning, annual operating plans, and key departmental initiatives.
• Translate strategy into execution by driving implementation and tracking progress against goals.
• Assess, design, and continuously improve legal workflows, service delivery models, and cross-functional processes to increase efficiency, consistency and scalability.
• Lead initiatives that enhance efficiency, quality, and consistency of legal support across the organization as well as those that improve the cost-effectiveness and value of legal services.
• Proactively identify operational gaps and implement solutions that enhance how Legal delivers services across the organization.
• Serve as a key liaison between Legal and other LISC departments to strengthen relationships, clarify roles, and improve and support coordination and collaboration.
• Support enterprise-wide initiatives to increase organizational effectiveness and alignment.
• Oversee legal technology tools, including selection, implementation, and optimization in partnership with IT.
• Develop and maintain metrics, dashboards, and reporting to inform decision-making and demonstrate legal team impact.
• Support work allocation and capacity planning across the legal team to align resources with organizational priorities.
• Working with Legal team leadership, develop and manage the department budget, including forecasting, tracking performance, and identifying cost efficiencies.
• Lead core operational functions including recruiting, onboarding, performance management support, and internal communications for Legal team in collaboration with key partners across the organization.
• Coordinate departmental meetings, planning sessions, and knowledge-sharing efforts.
• Foster a collaborative, cohesive team environment and support professional development.

Requirements

• Bachelor’s degree from an accredited college or university preferred in business administration, management, operations, or a related field or commensurate relevant work experience.
• Minimum 6 years previous experience in operations, management, or project leadership within a professional services, legal, or financial environment; legal operations experience helpful.
• Self-starter with an ownership mindset: Proven ability to operate in ambiguous environments, identify priorities independently, and design and execute solutions without heavy direction.
• Strategic operator: Able to move seamlessly between high-level planning and detailed execution, translating concepts into actionable outcomes.
• Enterprise-level communicator and influencer: Exceptional ability to communicate clearly and credibly across all levels of the organization, and to influence without authority while coordinating work across diverse stakeholders.
• Process and problem-solving orientation: Demonstrated ability to analyze workflows, identify inefficiencies, and implement practical, scalable improvements.
• Strong project and change management skills, including the ability to manage multiple priorities in a fast-paced environment.
• Data-driven mindset: Experience using data, metrics, and reporting to inform decisions and drive performance.
• Collaborative and adaptable: Comfortable navigating a high-volume, evolving environment with a team-first approach.
• Strong interest in community development, nonprofit impact, or mission-driven work.
• Excellent written and verbal communication skills.
• Proficiency with standard business tools (e.g., Microsoft 365); experience with legal or operational systems a plus.
• Experience using or evaluating AI-enabled tools to improve workflows, knowledge management, or service delivery is a plus.

Benefits

• Medical, Dental, Vision Coverage: Comprehensive health plans for you and your family's well-being;
• Disability Insurance: Long-term and short-term coverage for peace of mind;
• Retirement Savings: Secure your future with our 401(k) and 403(b) plans;
• Generous Holidays: Enjoy ample time off to recharge and celebrate;
• Vacation, PTO, and Sick Days: Take advantage of flexible time-off policies to maintain work-life balance;
• Tuition Assistance: Pursue your educational goals with support from our tuition assistance program;
• Referral Program: Earn rewards for referring qualified candidates to join our team;
• Professional Development Opportunities: Grow and advance in your career with access to ongoing training and development programs tailored to your goals.