Senior Client Director

Role Overview

• Own Client Strategy & Growth Develop and lead account strategies that drive ~25% revenue growth across your portfolio
• Align client goals with actionable plans across media, data, and execution
• Identify opportunities to expand partnerships and deepen impact
• Manage account performance against both client outcomes and internal business goals
• Lead Client Relationships Serve as the primary point of contact and trusted advisor to senior client stakeholders
• Build strong, long-term relationships grounded in trust, transparency, and results
• Set clear expectations and communicate proactively—especially when navigating challenges
• Act as the voice of the client internally, ensuring alignment across teams
• Drive Performance & Delivery Excellence Ensure all work delivered meets a high standard of quality and drives measurable outcomes
• Stay accountable to client performance metrics and overall success
• Partner with internal teams to ensure strategy, execution, and results are aligned
• Manage the Business (P&L Ownership) Own and manage portfolio-level P&L, including revenue growth and margin targets
• Make decisions that balance client success with sustainable business performance
• Monitor account health and proactively address risks to performance or profitability
• Lead & Develop the Team Mentor and coach team members, helping them grow strategically and operationally
• Foster a high-performance, collaborative team environment
• Ensure clarity of roles, priorities, and expectations across your pod
• Connect Strategy Across the Business Bring together client goals, data insights, team capabilities, and platform strategy
• Identify gaps and opportunities across people, process, and technology
• Challenge assumptions and continuously look for better ways to drive results

Requirements

• 15+ years of experience in agency client leadership, delivery, or professional services
• 10+ years managing portfolio-level P&Ls, including revenue growth and margin accountability
• Proven ability to build and maintain relationships with senior client stakeholders
• Strong strategic thinking paired with the ability to operate and execute when needed
• Experience leading cross-functional teams and driving alignment across disciplines
• Excellent communication skills with the ability to influence, set expectations, and build trust
• Deep understanding of performance marketing and business outcomes
• Experience in industries such as nonprofit, financial services, insurance, or retail is a plus
• A solution-oriented mindset with a focus on creating win-win outcomes for clients and the business
• Curiosity and a willingness to challenge the status quo.

Benefits

• Comprehensive (100% company-paid) health coverage for employees & their families, including medical, dental, and vision insurance.
• FSA and HSA health options with a company contribution.
• Life Insurance and Disability Coverage
• 401(k) plan with a 4% match/company contribution
• Generous vacation, sick leave, and paid holidays
• Up to 3 months of paid time off for new parents
• $1,250 annual reimbursement for health and well-being (gym membership, ski passes, meal plans, fitness equipment, etc.)
• Newly built and designed office exclusively for Delve Deeper with local restaurants, shopping, and hiking/biking trails.
• Large common areas filled with snacks, beverages, and regularly catered meals!
• Hybrid Working Model: Tuesdays, Wednesdays, and Thursdays in-office with the option to work from home on Mondays and Fridays