Analyse and interpret data to understand how people use our digital healthcare products
Explore user journeys to identify trends, challenges and opportunities for improvement
Break down performance issues (for example, changes in bookings or usage) to find the root cause
Work across different data sources to build a full picture of user behaviour
Track and report on key performance measures that support service delivery
Create clear dashboards and visualisations to help teams understand data quickly
Work closely with Product Managers, engineers and other analysts to improve digital journeys
Support testing and experimentation (such as A/B testing) to measure what works best
Share insights and recommendations in a clear, practical way to support decision-making
Help build a strong data-driven culture by encouraging curiosity and asking the right questions
Maintain good practices for how data is collected, stored and used

Experience in a data or product analytics role (typically 1–3 years)
Strong skills in SQL for querying and working with data
Experience using analytics and visualisation tools (such as Power BI, Tableau, Amplitude or Adobe)
Confidence working with large datasets and combining information from different sources
A curious mindset — someone who asks questions, not just reports numbers
Ability to understand user journeys and spot where improvements can be made
Good communication skills, with the ability to explain data clearly to different audiences
Experience working with tools like JIRA or Azure DevOps is helpful
Nice to have: Knowledge of statistical or modelling techniques
Experience with tag management tools (such as Tealium)

Product Data Analyst

Key skills