Home
Jobs
Saved
Resumes
AI Customer Success Manager at U.S. Bank | JobVerse
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
AI Customer Success Manager
U.S. Bank
Website
LinkedIn
AI Customer Success Manager
Chicago, Illinois, United States of America
Full Time
1 hour ago
$111,095 - $130,700 USD
No Visa Sponsorship
Apply Now
Key skills
AI
Leadership
Communication
About this role
Role Overview
Partner with business teams to shape AI ideas before formal intake
Ensure requests are clear, complete, and aligned to business priorities before submission
Educate teams on approval requirements (AI Champion, Business Line Approver, etc.)
Serve as the single front door to the AI CoE for assigned business lines
Guide use cases through triage, early review, and decisioning stages
Proactively identify and resolve stalls, gaps, or unclear ownership
Build strong relationships with business line teams, AI Champions, and execution partners
Re-engage with teams once solutions are live to confirm adoption, usability, and effectiveness
Socialize reusable AI capabilities to reduce duplicate effort across teams
Requirements
Strong ambiguity navigation and process leadership
Ability to operate without formal authority across complex stakeholder groups
Deep consultative engagement skills (shaping problems, not just responding)
Experience driving adoption and change within large organizations
Clear communication with both technical and non-technical stakeholders
Ability to identify patterns and drive continuous improvement
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Apply Now
Home
Jobs
Saved
Resumes