Work within Agile engineering teams responsible for developing and evolving enterprise ServiceNow solutions across multiple business domains
The project combines traditional ServiceNow development with next-generation AI capabilities including Generative AI, workflow automation, intelligent assistants, and agentic AI solutions
Follow DevOps principles with CI/CD pipelines and requires close collaboration with architects, infrastructure teams, security specialists, and business stakeholders

Minimum 5 years of hands-on ServiceNow development experience
Strong experience with ServiceNow ITSM and Customer Service Management (CSM)
Experience developing solutions across modules such as ITSM, CSM, FSM and/or SecOps
Solid experience with ServiceNow AI capabilities including Now Assist, Generative AI, intelligent workflow automation or agentic AI solutions
Experience with JavaScript ES6+, Client Scripts, Business Rules, Script Includes, Flow Designer and ServiceNow Studio
Experience with REST APIs, Integration Hub and third-party integrations
Knowledge of ITOM, CMDB, Discovery and Event Management
Experience with Service Portal development using HTML5, CSS3 and AngularJS
Familiarity with MID Servers and scoped application development
Understanding of Agile, Scrum and DevOps delivery models with Git-based version control
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
At least one Certified Implementation Specialist (CIS), preferably ITSM or CSM
Excellent communication skills and experience working in large enterprise environments
Previous experience in major consulting firms or tier-one multinational organisations is highly valued
Willingness to travel to London approximately once per month

Hybrid work model, with remote work combined with approximately one visit per month to London for key workshops and stakeholder sessions

Senior ServiceNow Developer – ServiceNow, ITSM, CSM, AI

Key skills