Production Manager – Contract

Role Overview

• Manage order status updates, commitment dates, and communicate with our internal team and clients.
• Escalate late or critical orders where necessary.
• Oversee client POs and production timelines; work with vendors to ensure timely completion of orders and track production statuses.
• Review costs and pricing from PO’s and convert PO’s and forward to suppliers.
• Sign off final costs and follow-up on supplier invoicing with finance team.
• Ensure all products meet regulatory requirements such as Prop 65, REACH testing, and maintain social compliance throughout the production cycle – working together with compliance team.
• Manage multiple projects at various stages of the product development cycle, collaborating with cross-functional teams to minimize risks and ensure accountability for deliverables.
• Manage PPS samples from handover, seeing through final sampling till sign off – which will launch production.
• Create and manage administrative documents, including Pre-Production Samples (PPS) and range boards, and set up processes for all clients.
• Build and manage production schedules, working closely with the development team to ensure smooth project flow.
• Oversee domestic and global production (including China, Europe, and third-party vendors) and ensure quality standards are met.
• Serve as the key operational contact for clients, building strong relationships and ensuring smooth communication.
• Raise & sent all final invoicing to customer, and follow up on any after care.
• Follow up on quotes and budgets, together with logistics manager – making sure live projects stay within budget.
• Action live shipments with logistics manager, obtaining initial shipping documentation (CI and PL) from the supplier.
• Follow up on planning and initial & final costs for co-packing with 3PL partner.
• Monitor any ongoing shipping movements together with logistics manager, updating clients where needed.
• Planning, quoting and booking any co-packing projects on mailers with external 3PL partners for further distribution to markets, where needed.

Requirements

• 5+ years of experience as a production manager or in a similar role.
• Excellent interpersonal and communication skills in both English and French, with a focus on relationship-building both internally and with clients.
• Strong knowledge of shipping, distribution channels, and product QA/QC standards.
• Experience with Prop 65, REACH testing, and social compliance.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word), Google Suite, and project management tools.
• Ability to quickly learn and implement new applications and systems.
• Agile problem-solver with strong analytical skills and a data-driven approach.
• Detail-oriented, highly organized, and able to manage multiple clients, timelines, and purchase orders simultaneously.

Benefits

• N/A