Lead and develop operational teams including Content Operations, Localization & Translation Operations, Product Onboarding Operations, and Product Content Operations
Build a high-performance operational culture focused on accountability, scalability, agility, innovation, and continuous improvement
Coach and develop managers and operational leaders
Drive organizational alignment and clarity across operational functions
Establish operational performance metrics and service standards across operational teams
Lead operational strategy and continuous improvement initiatives across Commercial Operations
Design and implement scalable workflows, governance models, and operational processes
Identify operational inefficiencies and implement scalable solutions leveraging automation, AI, and process optimization
Establish operational KPIs, dashboards, reporting cadences, and executive visibility mechanisms
Partner with Compliance teams to stay current on regulatory changes impacting digital and e-commerce content

Experience leading operational teams in a high-growth ecommerce, marketplace, retail, or technology environment
Proven success driving cross-functional operational transformation and process optimization initiatives
Strong experience building scalable workflows, operational governance, and execution frameworks
Demonstrated experience evaluating or implementing AI-enabled workflows, automation initiatives, or operational technologies
Strong analytical, organizational, and problem-solving skills
Experience leading managers and operational teams
Excellent executive communication and stakeholder management skills

Senior Director, Business Operations

Key skills