Solution Architecture: Lead enterprise solution architecture for transformational implementations, net-new Braze deployments, platform migrations, and complex multi-system programs.
System Design: Define system architecture across a client’s tech stack and design data models supporting connectivity across CDP, CRM, data warehouse, and Braze.
AI/ML Innovation: Champion AI/ML applications in customer engagement: predictive analytics, AI-powered personalization, LLM integration, and composable CDP strategies.
Executive Relationships: Own executive-level client relationships. Present to C-suite, navigate stakeholder dynamics, and guide roadmapping and prioritization.
Methodology Leadership: Lead solution design reviews and drive the evolution of Stitch’s solutioning methodologies.
Escalation Support: Step into the most complex client situations with structured problem-solving, solution expertise, and stakeholder alignment—partnering with Directors to drive resolution.
Mentorship: Mentor and provide feedback for Solution Architects. Establish standards for privacy, compliance, security, and data strategy.
Partner Influence: Influence Braze’s product roadmap based on client needs. Contribute to the Braze technical community.
Occasional travel: Travel up to 20% for client meetings, workshops, and onsite engagements.
Perform other duties as assigned.

7-10 years of hands-on experience with marketing technology and customer engagement implementations.
5+ years in consulting, with proven success driving high-impact work for enterprise-level clients.
2+ years of direct people leadership experience
Experience leading teams of 6-8 direct reports or more.
Deep understanding of marketing technology ecosystems (CDPs, ESPs, data warehouses, and integrations) and the ability to translate strategy into execution.
Demonstrated ability to build and sustain high-performance teams by setting clear expectations, coaching for growth, and ensuring delivery excellence.
Must possess legal authorization to work in the United States or Canada without requiring employer sponsorship, both presently and in the future.

Associate Director, Solution Architect

Key skills