Proactive support to agency technical inquiries and problems via Slack, Support chat, and email
Work closely with the Agency Partner Managers to deepen the relationship, identify areas for expansion within their portfolio, and flag enablement needs and risks
Closely collaborate with Sales, Solutions Architects, and Support to provide maximum support and value for our agency partners and their clients
Revenue and renewal forecasting for agency-managed accounts
Develop and maintain a deep understanding of our products and the broader marketing landscape
staying up to date on industry trends and best practices
Lead and present at agency meetings, both in-person and over video conference
Lead discussions with agencies to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements
Contribute to the continued development and improvement of the Triple Whale Customer experience

Previous experience servicing customers in the ecomm space, highly preferred from a SaaS or agency environment
Ability to thrive in a dynamic, fast paced startup environment
Superb written and verbal communication skills
Quick learner
Flexible, embraces change and new responsibilities
Excellent computer skills and tech savvy
Service-oriented, passionate about providing top notch service to our clients
Detail-oriented, capable of handling multiple responsibilities at once
Positive attitude, empathy, and high energy
Thrives in a collaborative team environment

Customer Success Manager – Agency Partnerships

Key skills