Troubleshoot technical issues both in person and remotely (phone or remote access tools)
Troubleshoot/setup wireless devices (Smart phones, Tablets, WAPs etc.)
Troubleshoot network printers and copiers
Work with 3rd party vendors to escalate and resolve more complex issues
Set up and secure new user desktops and laptops. Rebuild/refresh computers as needed
Maintain inventory of all equipment, software, and licenses
Log and track support tickets, maintaining detailed documentation for each ticket
Ensure assignments and support cases are completed to end user satisfaction, following up with users as appropriate
Install software, software updates, and patches (OS, Firm specific software)
Troubleshoot, optimize, and clean computers from viruses and malware
Assign users and computers to proper groups in Active Directory
Assist with employee office moves, on-boardings & terminations
Set up and test user work areas and desks
Research and recommend procedure and process modifications or improvements
Assist with IT projects
Develop employee “How-to” documents. Assist and sometimes lead IT training
Assist company employees with technical questions and communicate technical information to non-technical people

Minimum of 2 years’ experience providing IT helpdesk support
Strong knowledge of Office365 and MS Windows 10/11
Experience troubleshooting computers and peripherals (copiers, TVs, mobile devices, monitors, etc.)
Experience working and supporting Office 365, MS Teams and Teams Conference Rooms
Bachelor’s or associate degree in computer science, Information Systems or similar technical majors (Note: Will consider a non-degreed candidate if current on IT certifications or have relevant help desk experience)
Strong client-facing interpersonal and communication skills. This will primarily be an end user support role, in a fast-paced environment.
Experience supporting Android and iOS devices with MDM
Must be willing to work extended hours and/or respond remotely when needed, to assist with projects and user needs.

IT Help Desk Specialist

Key skills