Key skills
Communication
About this role
Role Overview
- Support renewals, new business, and policy documentation
- Prepare pre-renewal and underwriting quotes
- Process policy endorsements and manage cancellations
- Assist in maintaining broker relationships by ensuring timely and professional communication
- Maintain shared inbox and accurate records across systems and escalate queries as needed
- Support the preparation of quote documentation, proposals, and renewal presentations
Requirements
- Completion of secondary education
- 1-2+ years’ experience within an insurance, underwriting or broker context and an understanding of the Australian insurance market is highly regarded
- Experience working in a busy, high-volume administrative or operational role.
- Positive, professional, can-do attitude with a strong sense of accountability
- Excellent customer service skills, including written and verbal communication skills
- Excellent attention to detail and organisational skills with the ability to calmly navigate competing priorities
- Proficiency in Microsoft Office and comfortable with IT systems
- Strong sense of accountability, initiative, and ability to work both autonomously and in a team setting
Benefits
- Our ‘Excellence Program’ encourages and rewards a culture of high-performing individuals and teams
- ‘You Do You Day’ – an annual additional leave today to do something that brings you joy
- Commitment-free social club, with monthly in-office catch ups and quarterly events to get to know your colleagues better
- Annual end of financial year and end of calendar year events, in addition to social club arrangements
- Optional annual charity volunteering day, facilitated by us
- 3 additional personal leave days per year – for whatever you need
- Flexible public holidays – to celebrate our diversity you can “Swap” 2 public holidays for a more culturally significant day to suit you