Own daily studio operations end-to-end—from opening procedures to class execution to closing—ensuring every client touchpoint reflects BODYROK’s standards of service.
Build, document, and continuously improve policies, processes, and workflows that scale as our franchise group grows, including troubleshooting playbooks for common operational scenarios.
Develop and track KPIs across client experience, staff performance, and studio efficiency; generate regular reporting and translate insights into action.
Maintain studio presentation, equipment readiness, inventory levels, and retail stocking to brand standards at all times.
Own the studio group’s revenue performance—setting targets, tracking results, and building a sales-positive culture across the entire team.
Develop and execute membership sales initiatives, retention campaigns, and client re-engagement strategies to drive consistent growth across all revenue categories.
Coach and support team members on effective sales conversations, objection handling, and client relationship management.
Build data-driven reporting to monitor sales performance by individual, revenue category, and time period—and use it to make fast, informed decisions.
Execute in-studio and community marketing activations to drive new leads and strengthen member retention.
Ensure every client interaction—from first visit to long-term membership—is warm, professional, and consistent with the BODYROK brand.
Act as the escalation point for client concerns, resolving issues promptly and turning difficult moments into loyalty-building opportunities.
Identify and implement improvements to the client journey that deepen engagement and grow our community presence across all locations.
Requirements
5+ years of operations or general management experience, ideally in boutique fitness, hospitality, or a membership-based consumer service environment.
Proven track record of leading and developing teams in a fast-paced, multi-location or multi-faceted environment.
Strong sales instincts with experience driving revenue targets and coaching others to do the same.
Highly analytical—comfortable building reports, interpreting data, and making decisions backed by metrics.
Exceptional organizational skills with the ability to manage competing priorities without losing momentum or attention to detail.
Outstanding communicator with a warm, outgoing presence that reflects the BODYROK brand in every interaction.
Self-starter who takes initiative, solves problems proactively, and brings a genuine can-do attitude to every challenge.
Passion for health, wellness, and the BODYROK Pilates mission—you don’t just manage studios, you believe in what we stand for.
Must have a personal vehicle to travel between studios.