Ensure customer satisfaction and contribute to improved NPS scores through follow-up visits for consultancy, issue resolution, and enhancements of solutions and processes aimed at customer satisfaction and higher NPS.
Deliver implementations of new solutions by scheduling training sessions to enable and consult with customers on our solutions, making them autonomous.
Provide technical support to the Account Executive on advanced solutions in pilots using the "5 pilot steps" and the "EXV pilot request" document that outlines timelines, workflows, roles and responsibilities.
Demonstrate the benefits customers will obtain from our solutions by maintaining customer relationships, generating KPIs for monetization to continuously reinforce the value of our deliveries.
Contribute to achieving company targets by creating action plans to protect the customer base to prevent and/or reduce churn, creating value in the contracted solution and identifying new opportunities (upgrades and cross-selling).
Resolve and/or route problems and complaints upon customer request by investigating and/or escalating issues, involving relevant teams, to create SMART action plans and provide feedback to the customer.

Bachelor's degree in Business Administration, Engineering, Commercial Management or related fields.
Proficiency with Microsoft Office.
Valid driver's license.
Willingness to travel for work.

Post-Sales Consultant

About this role