About this role
Role Overview
- Provide technical support for complex issues involving Mainframe Storage Management software
- Collaborate with other team members in case management and resolution
- Analyze customer provided data and perform research to formulate potential solutions for customer issues
- Provide assistance to prevent future issues by proactively sharing information with the customer regarding recent product updates and knowledge documents
- Research and investigate complex issues for Broadcom product defects for associated product(s)
- Maintain and utilize lab environments to replicate customer issues to determine solutions or identify product defects
- Share configuration best practices with customers
- Communicate business impact of product issues to the Development team and collaborate on prioritization and selection of solutions
- Lead and coordinate aged/escalated issues to the customer's satisfaction
Requirements
- Bachelor's Degree or global equivalent in Computer Science or a related technical discipline
- Technical and professional certifications as applicable to the position.
- 5+ years of relevant experience in a Mainframe environment working in Software Support or Systems Programming
- Mainframe operations or systems programming experience – z/OS, z/VM and/or z/VSE
- Strong knowledge of Mainframe technologies such as JCL, ISPF, REXX, USS, SMP/E, zOSMF, etc.
- Expertise as a Storage Architect, Engineer, or Administrator
- Competence with disk, virtual tape and physical tape technologies (examples DFHSM, DFSMS, RMM; Broadcom products including CA 1 Flexible Storage, Vantage, Disk Backup and Restore, Allocate)
- Competence with utilities including IEBCOPY, IDCAMS, IEBGENER, etc.
Benefits
- Medical, dental and vision plans
- 401(K) participation including company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- company paid holidays
- paid sick leave and vacation time
- Follow all applicable laws for Paid Family Leave and other leaves of absence.